Tel: 9579 3866 | Fax: 9579 2220

82 Mackie Road
Bentleigh East 3165

Telehealth consultations are currently available.

You can book a video or a phone consultation with your regular doctor or one of the doctors in our clinic if you are an existing patient of our clinic.

The following types of consultations are currently available:

  • Video consultation on your mobile.
  • Video consultation on your PC.
  • Phone Consultation on your mobile.
  • Phone Consultation on your land line phone.

We will call you! Please ensure that you are alone and you have no visitors scheduled to come to your house especially if the issue you are going to discuss is personal or sensitive. Please note, the phone call may come from unknown or private number.

For patients with carer/guardian: the same rule applies to telehealth consultations as to the face-to- face consultations. The phone/video consultation is for patients not for their carers. The patient must be present and give us consent to discuss a particular issue on that day with their carer.

However, we can call the patient first to obtain verbal agreement to discuss the issue/request with their carer if they cannot be in the same room/house during the call. Let reception know which option you would like to utilise. However, depending on the request/issue it is up to the doctor how they are going to proceed.

Fees: commencing 1 October 2020, all telehealth consultations are charged in accordance with our standard fee schedule. This means that if you book a telehealth consultation with us, you will have to pay the full consultation fee after the consultation and Medicare rebates will be processed as per your individual arrangement. In simple terms, we apply the same billing practices to telehealth consultations as to the face-to-face consultations.

Please note that a face-to face consultation may be still required after the telehealth consultation as not every query can be resolved via telehealth consultation.

Cancellation Policy: a cancellation fee of $50 for standard GP consultation applies to non-attendance or late cancellations (less than 2 hours prior to your appointment). The fee is not rebatable through Medicare.

For more detailed information check our Phone Consultation and Video Consultation articles under the Appointments tab.

Updated on 23 September 2020

Our Hours

  • Mon to Fri
    8.30am-7.00pm
  • Saturday
    9am-1pm
  • Sun/Public holiday
    9am-12pm
  • By Appointment Only
  • The clinic hours for patients to call us remain the same as before.

Book a Service

  • Childhood Immunisation
  • Skin Cancer Checks
  • Travel Health Advice

About Mackie Road Clinic

Here at Mackie Road Clinic we have been part of the East Bentleigh community for over 60 years, caring for local residents of all ages.

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Contact Us

Mackie Road Clinic
ph. (03) 9579 3866
fax.(03) 9579 2220
www.mrclinic.com.au

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