Tel: 9579 3866 | Fax: 9579 2220

82 Mackie Road
Bentleigh East 3165

Telehealth consultations are currently available.

You can book a video or a phone consultation with your regular doctor or one of the doctors in our clinic.

The following types of consultations are currently available:

  • Video consultation on your mobile. No application to be downloaded. We will SMS you a link from GPConsult to follow.
  • Video consultation on your PC. You will need to have ZOOM downloaded and wait for our call to provide you with the meeting ID and password to enable a secure connection.
  • Phone Consultation on your mobile. We will call you! Please ensure that you are alone especially if you intend to use the phone on speaker and the issue you are going to discuss is personal or sensitive.
  • Phone Consultation on your land line phone. We will call you! Please ensure that you have no visitors scheduled to come to your house during the phone call.

 

For patients with carer/guardian: the same rule applies to telehealth consultations as to the face-to- face consultations. The phone/video consultation is for patients not for their carers. The patient must be present and give us consent to discuss a particular issue on that day with their carer.

However, we can call the patient first to obtain verbal agreement to discuss the issue/request with their carer if they cannot be in the same room/house during the call. Let reception know which option you would like to utilise. However, depending on the request/issue it is up to the doctor how they are going to proceed.

Fees: currently all telehealth consultations are bulk-billed. Meaning that if you book a telehealth consultation with us, you consent for each telehealth consultation to assign the Medicare benefit as full payment for the service provided. In simple terms, you, as a patient, acknowledge that the Medicare benefit could be paid to the practitioner after the service is provided.

Please note that a face-to face consultation may be still required after the telehealth consultation and will be charged separately as per our standard fee schedule as not every query can be resolved via telehealth consultation.

For more detailed information check our Phone Consultation and Video Consultation articles under the  Appointments tab.

Our Hours

  • Mon to Fri
    8.30am-7.00pm
  • Saturday
    9am-1pm
  • Sun/Public holiday
    9am-12pm
  • By Appointment Only
  • The clinic hours for patients to call us remain the same as before.

Book a Service

  • Childhood Immunisation
  • Skin Cancer Checks
  • Travel Health Advice

About Mackie Road Clinic

Here at Mackie Road Clinic we have been part of the East Bentleigh community for over 60 years, caring for local residents of all ages.

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Contact Us

Mackie Road Clinic
ph. (03) 9579 3866
fax.(03) 9579 2220
www.mrclinic.com.au

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